How to ask us to delete your data
- Send us an emailWrite to [email protected] with the subject Data deletion request.
- Include your User IDThe game has no login or email address, so your User ID is how we find your data. Open Settings in the game and copy your User ID, then paste it into your email. We may ask for extra details to check the request is yours.
- Tell us what to deleteSay whether you want us to delete all of your personal data, or only some of it.
- We reply to youWe will answer by email to confirm your request, and let you know when it is done.
What you can ask us to delete
You can ask us to delete any personal data we hold about you. In the game this includes the data saved with your User ID: your chat history, the memories she keeps, your name and her name, your character, your coins and settings, and your purchase receipt. To see the full list, read the sections on personal data we collect and who we share it with in our Privacy Policy.
You can also ask us to access, correct or update your data, or to restrict or stop us using it. Use the same steps for all of these requests, and always include your User ID.
What we may need to keep
Some information may need to stay for a while, for example to meet legal, tax or accounting requirements. If your data sits in a backup archive, we will securely store it and isolate it from any further use until it can be deleted. This follows our Data retention policy.
Deleting things inside the game
- Memories: open the Memory screen from the home page and tap the bin icon next to anything you want her to forget.
- Clear chat: use the Clear chat button in Settings to erase your saved conversation.
- Uninstalling the game removes the data stored on your own device. It does not delete data we hold elsewhere, so please send a request if you want that removed too.
Under 18?
The game is not designed for anyone under 18. If personal data of someone under 18 has been shared with the app, please tell us and we will delete it.